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Contact
Get in Touch
Have questions about Clarento? We're here to help.
| clarento@clarento.com | |
| Phone | +354 503 0303 |
| Website | clarento.com |
Office
Clarento Suðurlandsbraut 10 108 Reykjavík Iceland
Support
For technical support with Clarento, email support@clarento.com.
| Priority | Response Time |
|---|---|
| Critical (service down) | 4 hours |
| Major (core feature unavailable) | 8 hours |
| Minor (workaround available) | 1 business day |
| Low (question or feature request) | 2 business days |
Response times are measured during support hours: Monday–Friday, 09:00–17:00 GMT.
Escalation
If an issue is not resolved within the target timeframe, reply to the support thread with "ESCALATION" in the subject line, or contact clarento@clarento.com directly.